Warranty And Retuen Policy
🛠️ Warranty Coverage
Most major components — including used engines, transmissions, and ECMs — come with up to a 24-month (2-year) limited warranty, depending on the specific part and listing.
✅ What’s Covered
Defects in material or workmanship upon delivery
Failures of covered internal components under normal use
Engines: block, crankshaft, pistons, camshaft, cylinder heads, rockers, etc.
Transmissions: gears, valve bodies, torque converters, and internal shafts
❌ What’s Not Covered
External or bolt-on accessories (sensors, manifolds, wiring, hoses, etc.)
Damage caused by improper installation, accidents, or misuse
Failures due to not replacing fluids, filters, or gaskets
Labor, towing, rental, or diagnostic costs
🧾 Warranty Activation
To activate your warranty and ensure full coverage:
Installation must be performed by a certified mechanic
Proof of installation (invoice or shop receipt) may be required
Replace all seals, filters, gaskets, and fluids prior to installation
📌 Improper installation or missing documentation may void the warranty.
🔁 Return Policy
We want you to be completely satisfied with your order. If there’s an issue, we’ll make it right.
✅ Return Eligibility
Request your return within 10 business days of receiving your part
Parts must be unused, uninstalled, and in original condition
All returns must be pre-authorized by contacting our support team
Include original packaging, paperwork, and components
⚠️ Damaged or Incorrect Parts
Must be reported within 3 business days of delivery
Once verified, we’ll arrange for a replacement or refund promptly
🚚 Return Shipping
The customer is responsible for return shipping unless the return is due to our error
Authorized returns are subject to a 25% restocking and handling fee
📦 Returns without prior approval will not be accepted.
💸 Cancellations
We understand plans change. Orders can be canceled under the following conditions:
Within 4 hours: No charge
Within 48 hours: 10% restocking fee applies
After 48 hours: Subject to return policy terms
🚛 Shipping Information
Estimated delivery time: 7–10 business days
We do not ship to P.O. Boxes or APO/FPO addresses
$100 residential delivery fee applies unless otherwise arranged
Buyer is responsible for costs if a shipment is refused
📍 All orders are confirmed via email before processing to ensure accuracy.
🧰 Your Responsibilities as a Buyer
To maintain warranty coverage and ensure a smooth experience:
Confirm that you’ve ordered the correct part (we offer VIN-based part matching)
Inspect your delivery upon arrival and report any discrepancies immediately
Ensure the part is installed by a qualified mechanic
Keep your invoice and installation proof for future warranty claims
📞 Need Help?
Our dedicated support team is here to help with any questions, warranty claims, or return requests.
📧 Email: support@apexsolution.com
📞 Phone: (415) 287-7020
📍 Address: 3515 Tom Floyd Road, Como, MS 38619
We’re committed to your satisfaction — every step of the way.
⚖️ Legal Notice
This policy represents the full agreement between you (the buyer) and Apex Solutions.
By placing an order, you acknowledge that you’ve read and agreed to our warranty and return terms.
All sales are governed by the Uniform Commercial Code (UCC) and applicable state laws.